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Privacy Policy

Last Updated: 01/01/2026

Houston Water Restoration & Renovation (“HWRR,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit forms, or engage with our services. By using our website, you agree to the practices described in this Policy.


1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Physical address

  • Insurance information (if submitted)

  • Project details or service requests

1.2 Technical & Usage Information

Automatically collected data such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • Cookies and tracking technologies

1.3 Project‑Related Information

If you submit a service request, we may collect:

  • Photos or videos you upload

  • Property details

  • Damage descriptions

  • Insurance claim numbers (if provided)


2. How We Use Your Information

We use collected information for purposes including:

  • Responding to service inquiries

  • Providing estimates or scheduling inspections

  • Delivering restoration, remediation, or reconstruction services

  • Communicating project updates

  • Processing payments and invoices

  • Coordinating with insurance carriers (with your consent)

  • Improving website functionality and user experience

  • Complying with legal or regulatory obligations

We do not sell your personal information.


3. Sharing of Information

We may share your information only in the following circumstances:

3.1 Service Delivery

With subcontractors, technicians, or vendors who assist in completing your project.

3.2 Insurance Coordination

With your insurance carrier, adjuster, or representatives when necessary to process claims.

3.3 Legal Requirements

If required by law, subpoena, court order, or regulatory authority.

3.4 Business Operations

With trusted third‑party providers who assist with:

  • Website hosting

  • Payment processing

  • Customer communication tools

  • Data security

These parties are required to protect your information and use it only for authorized purposes.


4. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve website performance

  • Understand user behavior

  • Personalize content

  • Enhance security

You may disable cookies through your browser settings, but some features may not function properly.


5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.


6. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

Project‑related documents may be retained for regulatory or insurance compliance.


7. Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion (where legally permitted)

  • Opt out of marketing communications

  • Limit certain data uses

To exercise these rights, contact us using the information below.


8. Third‑Party Links

Our website may contain links to third‑party websites.
We are not responsible for:

  • Their content

  • Their privacy practices

  • Their security measures

Use of third‑party sites is at your own discretion.


9. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect personal information from minors.
If we learn that information was collected from a child, we will delete it promptly.


10. Changes to This Privacy Policy

We may update this Policy periodically.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website constitutes acceptance of the revised Policy.


11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Houston Water Restoration & Renovation
Customer Support
(832) 855-8138
hwrr@houstonwatterrr.com

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