Refund Policy

1. Purpose and Scope

This Refund Policy (“Policy”) is incorporated by reference into the Houston Water Restoration & Renovation Service Agreement (“Agreement”) and applies to all mitigation, remediation, reconstruction, consulting, and related services provided by Houston Water Restoration & Renovation (“Contractor”).
This Policy governs all requests for refunds, credits, cancellations, or payment reversals made by the Client.

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2. Non‑Refundable Deposits

2.1 Deposits are non‑refundable.
All deposits paid by the Client are considered earned upon receipt and are used to secure labor, equipment, scheduling, administrative preparation, and materials procurement.

2.2 Deposits may be applied toward outstanding balances but shall not be returned under any circumstances except as expressly stated in Section 5.

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3. Payments for Work Performed

3.1 Payments for completed work, deployed equipment, or purchased materials are non‑refundable.

3.2 Once labor has been performed, equipment has been delivered or installed, or materials have been purchased or allocated to the project, the Client remains fully responsible for all associated charges.

3.3 Progress payments and final payments reflect work already completed and are therefore non‑refundable.

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4. Insurance Claim Projects

4.1 When services are performed in connection with an insurance claim, all pricing is based on industry‑standard estimating software (e.g., Xactimate).
Refunds cannot be issued for work performed under these standards.

4.2 If the insurance carrier reduces, delays, or denies coverage, the Client remains responsible for all charges under the Agreement.

4.3 Refunds will not be issued due to disagreements between the Client and their insurance carrier.

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5. Limited Refund Eligibility

Refunds may be considered only under the following limited circumstances:

5.1 Services Not Rendered

If the Client cancels the project before any work has begun and before any materials have been purchased, Contractor may issue a partial refund excluding:

• Non‑refundable deposit

• Administrative and scheduling costs

• Any special‑order or custom materials already procured

5.2 Billing Errors

If Contractor determines that a clerical or billing error resulted in an overcharge, Contractor will correct the invoice and issue a refund for the overpayment.

5.3 Duplicate Payments

If the Client submits duplicate payments, Contractor will refund the duplicate amount.

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6. Non‑Refundable Items

The following items are not eligible for refunds under any circumstances:

• Emergency service fees

• Equipment rental charges once equipment has been delivered or installed

• Labor already performed

• Materials purchased, allocated, or installed

• Third‑party testing, inspections, engineering, or laboratory fees

• Permit fees, administrative fees, or documentation fees

• Any work completed pursuant to the Agreement or approved Change Orders

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7. Project Cancellation

7.1 If the Client cancels the project after work has begun, the Client shall remain responsible for all costs incurred up to the date of cancellation, including but not limited to:

• Labor

• Materials

• Equipment rental

• Subcontractor charges

• Administrative and project management time

7.2 No refunds will be issued for completed work or deployed equipment.

7.3 Any remaining deposit balance will be applied to outstanding charges.

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8. Warranty‑Related Concerns

8.1 If the Client believes work was not performed in accordance with the Agreement, Contractor will inspect the concern and, if warranted, correct the issue under Contractor’s workmanship warranty.

8.2 Refunds are not issued for items covered under warranty; corrective action is the exclusive remedy.

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9. Refund Processing

9.1 Approved refunds will be processed within 7–14 business days.

9.2 Refunds will be issued to the original payment method unless otherwise required by law.

 

10. Dispute Resolution

Any dispute arising from or relating to this Policy shall be handled in accordance with the Dispute Resolution and Governing Law sections of the Service Agreement.

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11. Acceptance

By signing the Service Agreement, the Client acknowledges and agrees to the terms of this Refund Policy.

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